I was recently talking with a few of our supervisors at our mid-year planning session and received some great feedback that I think many of us overlook. The busy rush of summer brings more work than available people, more leads than estimators and more to do than time allows. This leads to increased stress and reduced efficiency. We also tend to lose sight of important data points like “shop-time,” “drive-time” and “non-billable time,” or in other words, time spent by employees that you do not get paid for. This was what our supervisor team was worried about.